DoubleBlessings.com

Ordering Online

Is your web site secure?

Shopping with your credit card with DoubleBlessings.com is guaranteed to be safe and secure.

We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet. This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet. To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order. We are dedicated to providing you with a secure, worry-free shopping experience.

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Can I order over the phone?

Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Call us anytime Monday thru Friday between 9am and 5pm Pacific time. Our number is: 1-800-584-8946.

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Payment Options

We accept Visa, Mastercard, American Express, Discover and PayPal as forms of payment. It is our policy to not charge your card until your order is ready to ship. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours.

Re-authorizations after the initial order

We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.

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Online Order Status (Tracking info and more)

When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email (a "UPS Ship Notification") that will give you a UPS tracking number and your package's delivery date.

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Confirmation of Orders

After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.

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Tax

You will only be charged tax if you are a resident of California. We are required by law to charge sales tax on orders shipped to California addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.

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Shipping

We usually ship within two business days of receiving your cleared payment. We will ship to the address you specify in your order, so please be sure to use the correct, complete shipping address. (UPS charges $10 to correct an address error, which will be billed to you.) Please provide your daytime phone number for the freight company, should there be any questions, access issues (i.e., gate code) or address verification needed (i.e., street or unit number, etc.).

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Where We Ship

We ship to addresses within the contiguous 48 states of the US. If you live outside the continental United States (ie. Canada, Alaska or Hawaii), we will reply with a shipping quote for your approval before releasing your order. We have distributors throughout the USA and Canada, and also in Europe, the UK, Denmark, Australia, and New Zealand. You can find these distributors in our "Locations" link on our Home page if you live in one of these regions.

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Delivery times

Shipping lead time is normally 3-5 business days to US west coast and 5-7 business days to USA east coast. We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information, In most cases, we can ship within 48 hours.

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Returns & Exchanges

Returns

We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 14 days of your receipt of merchandise for a refund of the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:

Please contact us at 1-800-584-8946 in order to receive complete instructions on returning goods.  We will give you an RPA (Return Product Authorization #) and return shipping address. Once we receive your return, please allow 1-2 weeks for processing.

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Exchanges

Please call us to arrange for an exchange of your received product.

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